Groom Room Experience Survey


The Groom Room Experience Survey, found at, is an online questionnaire designed by Groom Room evaluate customer appreciation of their services and products. The information is used by the company to make updates and improvements wherever necessary, including customer service or products. This survey is done online for your convenience.

It is important for you to take this survey, as it allows you to speak your mind. You can tell the company exactly how you feel and they want this information. It will help them make improvements in the store. They want to improve so that you have a better experience every time you shop there. If you have a good experience, you will want to return and tell your friends to visit; word of mouth is still extremely important for companies. You will also receive an opportunity to win a gift card to Pets at Home, worth £200.

About Groom Room

Grooming services is another way that Pets at Home offers more than the ordinary pet shop. The Groom Room is a brand of Pets at Home. Other brands are Vets 4 Pets and Companion Care. The Services of Pets at Home are innovative, exclusive, regularly refreshed and different. The Groom Room has expert groomers who give cats, dogs and other small animals, five-star treatment. Services offered include micro chipping, nail clipping, blow-dry and refreshing baths. Independent audit of Groom Room salons by SAI Global happens regularly. This facilitates adherence to the highest standards.

There are over 240 Groom Salons throughout the UK. Some are in Pets at Home Stores while others are in Barkers stores. These salons operate for seven days in a week. To find the nearest groom room in a city simply involves visiting the website of Pets at Home and selecting a city. There is a store locator tool on the website. One can make an appointment online or by calling a toll-free number.

How to Take the Groom Room Experience Survey


You Must:

  • A computer with Internet access.
  • The ability to read English well enough to participate.
  • A recent Groom Room receipt from a participating store.
  • Be 18 years of age or older to participate.


  1. Go to
  2. Enter the Quote Ref and date in the appropriate boxes. Click the hyperlink under the receipt diagram to view a full receipt. Click Start when ready.
  3. Answer questions. Rating your experiences may be difficult, but this is the way to tell the company how you feel. Consider each question carefully and be honest in your answers. If you go through quickly and don’t read the question, it could throw off your answer, giving a false good or bad.
  4. Enter the drawing by typing your contact information. Please follow directions; all boxes of the form must be filled in.

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