M&T Bank Customer Experience Survey


The M&T Bank Customer Experience Survey, found at www.MandTbanksurvey.com, is an online questionnaire designed by M&T Bank that determines your satisfaction of the products and services you are offered through the bank. The information you provide is used by the company to make updates and improvements throughout their stores. This survey is done online for your convenience.

If you take this survey, it will benefit you and the company. It benefits the company because they understand what works and what can stay as it is. It also helps them understand what doesn’t work so they can work on improving it. This all benefits you because you get a better experience. You can also enter a prize drawing where you could win $1,000.

About M&T Bank

M&T Bank is a is a regional financial services company headquartered in Buffalo, NY, with more than $120 billion in assets. Founded in 1856, the company serves customers in New York, Maryland, New Jersey, Pennsylvania, Delaware, Connecticut, Virginia, West Virginia and Washington, DC.

In addition to community-based banking, M&T provides banking, insurance, investments, mortgage and commercial financial services through more than 800 branches. It also has more than 1600 ATMs and operates private wealth offices across the United States and Europe. The company strives to work as hard as its customers and provides a number of online and mobile applications.

How to Take the M&T Bank Customer Experience Survey


You Must:

  • A computer with Internet access.
  • The ability to read English well enough to participate.
  • Have a recent M&T Bank receipt from a participating store.
  • Be 18 years of age or older to participate.


  1. Go to www.MandTbanksurvey.com.
  2. Enter the time you visited the bank in the first set of text boxes. Enter the certificate code from your invitation. This will be 17 digits. Find these on your receipt. Login when ready.
  3. Answer questions. It is important to be honest and pay attention to all the directions. These will explain how to answer the questions and if you can select more than one. You may also be provided a text box to answer a question. Click anywhere inside the text box and start typing in your answer.
  4. Enter the drawing. Please follow the directions located at the top before proceeding. You will be asked to enter contact information only. This can include name, address, telephone number and even email address.

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