Friendly’s Customer Satisfaction Survey


About the Friendly’s Customer Satisfaction Survey

The Friendly’s Customer Satisfaction Survey, found at, is an online questionnaire designed by friendly’s that allows the company to make improvements based on how the questions are answered by you and others. This survey is done online for your convenience.

If you participate, you are helping the company. They are interested to know what works so they can focus their attention elsewhere. Why fix what is already working? They are also interested to know what doesn’t work so they can focus their attention on those areas and create changes and implement those changes. You will also receive a special offer. Your receipt will have the details of the offer, whether it be a percentage off or a free item. You will receive a printable coupon at the end of the survey.

How to Participate in the Friendly’s Customer Satisfaction Survey

You Will Need:

  • Have access to a computer and Internet access.
  • Be able to read English or Spanish.
  • Have your recent Friendly’s receipt that contains an invitation for the survey.

Steps To Do Survey:

  1. Go to
  2. Turn on your printer. Ensure it is ready to print.
  3. Enter the survey code from your receipt, which will be 14 digits. Click Start to begin.
  4. Answer questions about your visit. Please read through the directions on each page and be completely honest with your answers. The use of text boxes may be permitted; use these as well.
  5. At the end of the questionnaire, you will be shown a special coupon. This coupon must be printed immediately. It cannot be saved or emailed. If the coupon doesn’t print automatically, there will be directions to follow in order to print the coupon manually.

Steps To Do Survey Video by CustomerSatisfactionSurveyHQ:

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